Terms & Conditions

1. All the clients who book our services through the Internet or over the phone are bound by our Terms & Conditions. It is the customer’s responsibility to check our list of inclusions and terms & conditions when you book our service.

2. 100% Satisfaction Guarantee on the quality of cleaning is valid for 48 hours after the job completion. GPS is not liable for any issue be it a cleaning issue or any other issue addressed after 48 hours. we do not offer refunds.

3. Dirty Properties: For dirty properties, we void the satisfaction guarantee and require payment upfront.

4. Quote: The customer has to provide us with accurate information about the property at the time of the quote. Some properties in bad condition may require extra cleaning time which will increase the price for cleaning.

5. Vacate Clean: 1) As the name suggests, the property has to be all vacant/empty. No rubbish, furniture, dishes, or anything else should be left behind. Anything which we can’t vacuum with our normal vacuum cleaner is considered Rubbish.

6. Vacate Clean: 2) For very dirty properties we reserve the right to change the quote to the hourly rate, as it can be very difficult to predict how long it may take to bring the property back up to a decent standard.

7. No power/electricity/hot water: When cleaning or carpet cleaning if there is no power or proper lighting or hot water in the house then the quality of the job performed can be affected and GPS will not be liable for that. In this case, our satisfaction guarantee is voided 2) If there is no power when the carpet cleaner gets there then the calling charges of $60 will apply.

8. Booking Deposit: In some cases, we might require non – refundable payment or deposit in advance.

9. If you are still moving out when the cleaner gets there then the cleaner will wait outside until you finish the whole moving due to safety regulations. This waiting period will incur charges of $40 per hour on top of the quote.

10. Walls spot cleaning only: Complimentary maximum of 30 minutes is included in the quote which is usually enough for average size property in average condition. We can provide separate quotes for walls in bad condition or if you insist on some more wiping and are very particular about every single scuff mark and scratch. We recommend using a painter for damaged & very scratched walls as removing the scuff marks can damage the paint job. We do not clean walking robes/ wardrobes walls. We do not wipe ceilings, wash walls, or sugar soap the whole house from top to bottom.

11. Scuff Marks: We do not scrub scuff marks from doors, skirting boards, walls, and other timber surfaces as the painted surface can be damaged by doing so.

12. Fully Furnished: Please notify if you are vacating a fully furnished house or apartment as extra charges will apply for cleaning appliances like Microwave, Fridge, etc.

13. Broken/Loose/Damaged: If during cleaning we come across any windows, cupboards, blinds, light fittings, door handles, or anything else, broken/damaged, loose with missing screws, or rotten, then GPS does not take any responsibility if something comes off or falls down when cleaning. It is the customer’s duty to advise us prior to the job if there is anything of such nature.

14. Light fittings are only dusted. A separate quote can be provided if you would like us to remove light-fitting covers and wash/wipe them.

15. If steel fixtures in the property are too old/ scratched / too moldy then we can be limited with the cleaning and polishing of these fixtures.

16. Window tracks or Exterior sliding door tracks: Separate quote will be provided to clean these, as they are usually very grubby and requires a lot of time to clean.

17. Move-in Cleaning: GPS will take a non-refundable 10% deposit for moving-in cleaning.

18. 48 hrs. notice is required for Booking changes or cancellations, else call-out fee of $50 will apply. N/A for move-in cleaning.

19. Mould: We only clean the mould in showers or baths, but can be limited with mould cleaning if mould has penetrated into the silicon. A separate quote will be given for wiping mould in ceilings, walls, etc. We do not specialize in mould removal, you may have to seek professional advice if the house is too mouldy.

20. Keys: Extra Charges will apply for the collection & dropping off of the keys.

21. Access: We only clean what is visible and accessible.

22. Credit Card Payment: We accept cash and VISA/MasterCard. We require credit card details or full payment in cash in advance if you are not going to meet us at the job completion. We charge a 3% surcharge if use an EFTPOS machine.

23. A 50% non-refundable deposit will be required in advance if the client has canceled without notification and calls us later to rebook.

24. Stains on Carpet: There is a possibility that some stubborn stains may not be removed while performing carpet & upholstery steam cleaning. Damage can be done to the carpet by the occupier of the property by not cleaning it on regular basis, so there are limitations to what can be achieved depending on the condition of the carpet.

25. Pet Hair: GPS does not guarantee 100% removal of pet hair. If the owner does not vacuum the carpet regularly then the hair gets penetrated into carpet fibers which can be very hard to remove and hence hard to achieve 100% results.

26. No Lift: Extra charges will apply in situations where it is difficult to access the property or if heavy carpet cleaning equipment has to be carried to the higher floor levels without any lift. Please notify us at the time of quote if your place is located on the 2nd floor or above and has no lift or is harder/tricky to access.

27. Parking MUST be provided: If we can’t find a suitable parking near the property then GPS reserves the right to walk away from the job as we are unable to perform the service.

28. Behavior: If the customer is rude or aggressive towards our staff members or if the house is extremely grubby and we believe that we cannot bring it back to the agent’s satisfaction level or back it up with our 100% satisfaction guarantee then GPS reserves all the right to walk away from the job.

29. Discolored: We only use standard cleaning chemicals designed by Australian standards to clean kitchens and bathrooms. If you have baked food and splashes and grime and grease in your kitchen around the knobs, oven, and stovetops then you might notice some imperfections after cleaning that you might not have noticed before. GPS does not take any responsibility for discoloration or anything that might appear imperfect after cleaning due to not maintaining the property.

30. If we perform one-off cleaning, spring cleaning, regular cleaning or vacate cleaning of a fully furnished place then it’s the customer’s responsibility to make all the areas accessible for cleaning.

31. Rectifying Issues: 1) It is not common practice for us to go back and re-clean things as we always try to do good quality cleaning the very first time. But if there are any issues then please notify us as soon as you can with photos. We will attend to the property within 7 working days. Someone has to meet us at the property as per our availability to provide us access to the property.

32. Rectifying Issues: 2) Please note that we will only make one visit to the property, all the issues must be addressed during this visit else minimum charges will apply to re-attend the property.